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Dealing with Difficult People is a 3 hour course that will provide you with 3 Hrs of HR/ELE.
3 hour education course.
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What You’ll Learn:
This 3-hour course equips community association managers and board members with the tools and strategies needed to manage difficult personalities and challenging situations with professionalism and confidence.
Navigate tough conversations with diplomacy.
Recognize conflict triggers and de-escalate tension.
Set healthy boundaries and maintain authority.
Foster stronger, more respectful relationships within your community.
Ideal for anyone looking to enhance their communication skills and maintain harmony in resident and board interactions.
Identify Common Behavior Patterns.
Recognize the personality traits and behaviors that often lead to conflict within community associations.
Apply Proven Conflict Resolution Techniques.
Use practical, step-by-step methods to de-escalate tense interactions and resolve issues effectively.
Communicate Calmly and Effectively.
Improve your verbal and non-verbal communication skills when dealing with residents, staff, and board members.
Maintain Professionalism Under Pressure.
Stay composed and solution-focused, even in high-stress situations, while fostering trust and cooperation.
Course Instructor
President of Gray Systems, Inc.
About Me
Fred Gray, founder and President of Gray Systems since 1988, is recognized as Florida’s leading authority in Community Association Management (CAM) education. Under his leadership, Gray Systems has become a trusted name in continuing education for CAM professionals and licensed contractors statewide.
This course is tablet and iPad-friendly.
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